HECAS Frequently Asked Questions (FAQ)

1) How to register to HECAS?

2) Why I did not receive my HECAS tracking number?

3) Why did I keep receiving the same error message when I sent "hecas yes <IC No>"?

4) Why did I get the invalid password message?

5) Why did I keep receiving error message from HECAS?

6) I can't entere my academic achievements even after I have clicked the 'ADD' button in SECTION B

7) How to retrieve forgotten Password?

8) How to retrieve forgotten tracking number?

9) I registered with four (4) programmes. Can I just submit one (1) prorgamme instead of four (4)?

10) What should I do if I wish to add more programmes prior to final submission of my HECAS application?

11) Can I change my details in my HECAS online form? For example, I want to change the order of programme preferences?

12) Is it possible for applicants who have applied but got rejected to apply HECAS again?

13) Can I apply to HECAS in advance, yet I am about to complete my study with an institution?

14) Can I use my GSE 'AS' Level qualification instead of GCE 'A' Level qualification?

15) How many sittings are allowed for my 'A' level qualification?

16) Why did I receive an error message when I only chose two (2) programmes under "Scholarship" in SECTION C?

17) Why can't I selet my choices under "Scholarship"e;?

18) Why is it that some of the programmes I wish to apply are not listed in SECTION C?

19) How can I know that my HECAS online form is completed and ready to be submitted online?

20) An applicant wants to print submitted application form but getting "e;Invalid password"e;

21) Will my HECAS application be accepted if it is submitted after the deadline?

22) Can I get a refund for my HECAS application fee?

23) Can I apply postgraduate programme through HECAS?

24) Can overseas applicants who are interested to study in Brunei Higher Education Institutions apply for HECAS?

 

 

 

 

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Q1: How to register to HECAS?

Ans: Click on the 'GUIDELINE' link for step instruction on registration and filling in HECAS online form.

 

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Q2: Why I did not receive my HECAS tracking number?

Ans:
i) Make sure you are using DST Mobile line.
ii) For non-DST subscribers, click on the 'GUIDELINES' link and select 'NON-DST SUBSCRIBER GUIDELINE'.
iii) For DST Prepaid Subscriber, make sure you have sufficient credit before registration.
iv) Make sure you have followed the step by step instructions given in 'GUIDELINES' link.
v) Make sure to send a NEW SMS to 8885555 to confirm on progamme charges by typing
hecas yes <IC No>

 

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Q3: Why did I keep receiving the same error message when I sent "hecas yes <IC No>"?

Ans: Do not reply the message you received from 8885555 once you have submitted your password. Make sure you send a NEW SMS to 8885555 to confirm on programme charges by typing
hecas yes <IC No>

 

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Q4: Why did I get the invalid password message?

Ans: Make sure there is no typing error in entering number or alphabet:

 

Number
Alphabet
0 (Zero)
O, o
1 (One)
I, i, L
5 (Five)
S, s

 

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Q5: Why did I keep receiving error message from HECAS?

Ans: Make sure you have followed the step by step instruction in 'GUIDELINES' link and double check on your SMS Text. Make sure there is no type error.

 

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Q6: I can't entere my academic achievements even after I have clicked the 'ADD' button in SECTION B

Ans:
i) You need to disable or temporarily allow the pop up blocker in your web browser. Click on the 'GUIDELINES' link and follow the instructions given in STEP 4 - HECAS ONLINE FORM (Section B - Academic Achievement).
ii) Change your web browser to either Internet Explorer or Mozilla Firefox. So far applicants who use these two web browsers have no problem entering their academic achievements.

 

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Q7: How to retrieve forgotten Password?

Ans: Click on the 'GUIDELINE' link and follow instructions given in STEP 8 - REQUEST FOR RESEND OF PASSWORD.

 

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Q8: How to retrieve forgotten tracking number?

Ans: Click on the 'GUIDELINES' link and follow instruction in STEP 7 - REQUEST FOR RESEND OF TRACKING NUMBER.

 

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Q9: I registered with four (4) programmes. Can I just submit one (1) prorgamme instead of four (4)?

Ans: Yes, you can actually remove choices at SECTION C by clicking the 'Remove Preference' button. However, once a programme choice is removed, you will lose that slot and the fee is non-refundable.

 

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Q10: What should I do if I wish to add more programmes prior to final submission of my HECAS application?

Ans: Click on the 'GUIDELINES' link and follow instructions given in STEP 6 - ADD PROGRAMME PRIOR TO FINAL SUBMISSION.

 

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Q11: Can I change my details in my HECAS online form? For example, I want to change the order of programme preferences?

Ans: Before the closing date, applicants can always login and edit their information as long as they have not clicked the 'Submit Application' button of their HECAS online form.

 

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Q12: Is it possible for applicants who have applied but got rejected to apply HECAS again?

Ans: Yes, during the same year there will be a second round. Applicants can request to retrieve their 1st Round HECAS online form at a cost of B$5 by sending a SMS request to 8885555 by typing
hecas yes <IC No>
Applicants can then update their information and academic achievements.

 

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Q13: Can I apply to HECAS in advance, yet I am about to complete my study with an institution?

Ans: No. HECAS only accept applications of those who had completed their study as their academic achievements have to be certified by the last school attended.

 

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Q14: Can I use my GSE 'AS' Level qualification instead of GCE 'A' Level qualification?

Ans: No. GCE 'AS' Level is not considered as GCE 'A' Level.

 

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Q15: How many sittings are allowed for my 'A' level qualification?

Ans: The number of sittings for 'A' Level qualification varies across institutions. For more information on related issues, applications can check the 'ENTRY QUALIFICATIONS FOR HECASE' link.

 

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Q16: Why did I receive an error message when I only chose two (2) programmes under "Scholarship" in SECTION C?

Ans: Applicants who wish to apply for overseas scholarship MUST also apply for at least ONE programme offered by local higher education institutions.

 

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Q17: Why can't I selet my choices under "Scholarship"e;?

Ans: Make sure the color of your IC number has been entered in SECTION A.

 

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Q18: Why is it that some of the programmes I wish to apply are not listed in SECTION C?

Ans: The programmes offered in HECAS are decided by the institution concerned. The programme offered during the 1st Round and 2nd Round may way. Please refer to the HECAS portal for current programmes offered by local higher education institutions or Scholarship Section, Ministry of Education.

 

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Q19: How can I know that my HECAS online form is completed and ready to be submitted online?

Ans: Once all the three Sections in the "Application Checklist" on the First Page have been ticked, you can click and 'Submit Application' button to submit your HECAS online form. It is the responsibility of every applicant to make sure all informations are entered are accurate and complete before submitting.

 

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Q20: An applicant wants to print submitted application form but getting "e;Invalid password"e;

Ans:
i) Applicant is advice to keep their Tracking Number and Password.
ii) Make sure you enter the correct Password.
iii) Click on the 'GUIDELINES' link and follow instructions given in STEP 8 - REQUEST FOR RESEND OF PASWORD..

 

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Q21: Will my HECAS application be accepted if it is submitted after the deadline?

Ans: No, your HECAS application will be considered as void. Higher education institutions and Scholarship Section of Ministry of Education Brunei Darussalam reserve the right to REJECT applications which are incomplete, contained false information or received after the 3rd working day of HECAS closing date.

 

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Q22: Can I get a refund for my HECAS application fee?

Ans: The application fee is non-refundable unless proven to be technical faults. This includes removal of programme choices by applicants.

 

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Q23: Can I apply postgraduate programme through HECAS?

Ans: No. For more information on related issues, applicants can refer to the HECAS TERMS AND CONDITIONS

 

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Q14: Can overseas applicants who are interested to study in Brunei Higher Education Institutions apply for HECAS?

Ans: No. HECAS is only opened for holders of valid Negara Brunei Darussalam identify cards (yellow, red and green IC). For more information on related issues, applicants can refer to the HECAS TERMS AND CONDITIONS.

 

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